Callcare24 RPM Privacy Policy
1. Introduction
Callcare24 RPM (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect,
use, and protect your information when you use our mobile application, which integrates with Apple
HomeKit, Remote Patient Monitoring (RPM) devices, and Electronic Medical Records (EMR) systems.
By using our app, you agree to the practices described in this policy.
2. Information We Collect
- Health & Device Data: Measurements from HomeKit-compatible devices (e.g., heart rate, blood pressure, blood glucose, activity data).
- Medical Records: Data you or your healthcare provider add through EMR integration.
- Personal Information: Name, age, gender, contact information, and account credentials.
- Usage Information: App activity, preferences, and crash/diagnostic data.
3. How We Use Your Information
- Provide care management and remote patient monitoring.
- Share data securely with your assigned Primary Care Provider (PCP) and care team.
- Generate care and diet plans personalized to your health needs.
- Improve app performance and user experience.
- Comply with medical and data protection regulations.
4. Data Sharing
We do not sell or rent your data to third parties.
We may share data only with:
- Your healthcare provider(s) and care team.
- Insurance providers or payers if authorized.
- Third-party service providers that support our app (e.g., secure cloud storage).
- Legal or regulatory authorities, if required by law.
5. Data Security
- Encryption in transit and at rest.
- HIPAA / GDPR / SFDA compliance where applicable.
- Regular security monitoring and access controls.
6. Your Rights
- Access, update, or delete your personal information.
- Revoke permissions for HomeKit data sharing.
- Request a copy of your health data.
- Contact us to close your account and remove stored data.
7. Third-Party Services
Our app integrates with Apple HomeKit and may link to third-party healthcare providers’ systems.
Their use of your data is governed by their own privacy policies.
8. Children’s Privacy
Our app is not intended for children under 13 without parental/guardian consent.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us: